Frequently Asked Questions

Your Account

• How do I cancel my membership?

  Log onto your account. To the right of your profile there will be a button in red that says "Cancel". Click on that button and your account will be cancelled.

• How often will I be billed for these services?

  You will be billed once a month.

  $5.95 monthly for 1000 Images

  $24.95 monthly for 6000 Images

• How do I create an account?

  Click "Sign Up" in the top navigation. Enter your email address and create a password. We'll send a verification email to confirm your address—check your spam folder if you don't see it within a few minutes.

  Once verified, you can start searching immediately with the free tier. Upgrade to a paid plan anytime from your account settings.

• What payment methods do you accept?

  We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All payments are processed securely through Stripe. We don't store your full card number on our servers.

• Can I change my plan?

  Yes, you can upgrade or downgrade anytime. From your account settings, select the new plan you want. Upgrades take effect immediately—you get instant access to additional searches, and we prorate the charge for the remainder of your billing period.

  Downgrades take effect at your next billing date. You keep full access to your current plan until then.

• What happens to my searches when I cancel?

  Your search history and results remain accessible for 30 days after cancellation. After that, we delete your data. If you have results you need to keep, export them before canceling.

  If you reactivate within 30 days, your history will still be there. After 30 days, you start fresh.

• How do I reset my password?

  Click "Forgot Password" on the login page. Enter the email associated with your account. We'll send a reset link that expires in 24 hours. If you don't receive it, check your spam folder or contact support.

• Can I change my email address?

  Yes. Go to Account Settings and click "Change Email." You'll need to verify the new email address before the change takes effect. Your old email will receive a notification about the change for security purposes.

• Do unused searches roll over?

  No, searches don't roll over month to month. Your search allocation resets at each billing date. If you consistently use more or fewer searches than your plan allows, consider switching to a plan that better fits your needs.

• How do I view my billing history?

  Go to Account Settings and select "Billing History." You'll see all past charges with dates, amounts, and downloadable receipts. For accounting purposes, you can also update your billing information to include a business name and address on receipts.

• Can I get a refund?

  We offer refunds on a case-by-case basis. If you signed up by mistake, experienced technical issues that prevented you from using the service, or have another legitimate concern, contact our support team within 7 days of the charge.

  We generally don't refund charges more than 30 days old or for accounts that have actively used the service.

• Is there a free trial?

  We offer a free tier that lets you try basic reverse image search without entering payment information. This gives you a feel for how the service works. Paid plans unlock more searches per month, automatic monitoring, and priority processing.

• Can multiple people use one account?

  Our standard plans are for individual use. Sharing login credentials isn't allowed under our terms of service and creates security risks for your account.

  If you need access for a team or company, contact us about our business plans. These include multiple user seats, shared search pools, and centralized billing.